Training and Coaching

It’s all about our team!

Training our representatives is a crucial step in making your contact center campaign effective and successful! Our representatives receive product knowledge, campaign objectives and key selling points during training.

Trained representatives have more confidence and product knowledge to deliver a successful call, and that experience translates over the phone to your end customer. They know what makes a successful call!

Skills Learned in Training:

  • CanadaDirect’s Proprietary VAS Training Simulator
  • Customer Approaches
  • Sales Techniques
  • Customer Service Training
  • Conflict Resolution
  • Customer Engagement
  • Technical Skills (CRM, Email, etc.)

Training and Coaching

  • Instructor-led training
  • Trained on clients methods and policies
  • Live Coaching
  • Peer Support and Feedback
  • Continuous Management Input

Our Facility

  • Designated Training and Coaching Areas
  • State of the Art Training Room and Tools
  • Advanced Contact Center Technology
  • Individual Lockers
  • Subsidized Cafeteria
  • Team Building Activities