Our Services

Inbound

Utilize our expertise and grow your business by providing your customers the care they deserve. CanadaDirect provides prompt inbound customer service with a focus on first call resolution and customer experience.

Outbound

CanadaDirect delivers ANY TYPE of outbound call at a lower cost, with dramatic improvements to quality, CX, and compliance, all while guaranteeing that your brand promise is delivered on every call.

Voice Assistant Solution

CanadaDirect has revolutionized the telemarketing industry through the development of the Voice Assistant Solution (VAS). By meshing people with technology, our VAS system delivers the perfect call every time, all while lower cost and improving customer experience.

Industry Experience

Our state of the art contact centers are an effective way to engage with customers, close sales and enhance brand experience.

B2B and B2C

Telecom and Wireless Services

Financial Services

Home, Car, Travel and Personal Insurance

Automotive Services

Soft Collections and ID Verification Campaigns

Fundraising and Non-Profit Associations

Magazines and Print

Outbound Calling

Outbound Calling, whether B2B or B2C, is an effective way to connect directly with your customers and develop relationships that create positive experiences. Our expertise allows us to reach potential prospects and turn them into customers. We enhance the cumulative customer journey that occurs across different touch points and channels.

We can facilitate and improve:

Cost per Acquisition
Improve Conversion Rates
Customer Retention
Lead Generation & Qualification
100% Script Adherence & Compliance

Inbound Calling

Let us help you differentiate yourself in the marketplace by delivering an excellent customer experience through the utilization of our VAS inbound customer care capability. With our customized solutions, you can turn inbound marketing calls into sales opportunities or resolve customer issues.

We can facilitate and increase:

Customer satisfaction
Customer loyalty
Enhance Customer Experience
Upselling and Cross Selling
100% Script Adherence & Compliance

PCI

PCI compliance requires us to have a very clear understanding of our business needs and processes related to the storage, processing and transmission of cardholder data. CanadaDirect pro-actively invests every year in IT resources, applications, and tools to enhance the safety of our clients’ data.

PCI Certified – Level 1
Integrated Security Practices
Electronic Data Encryption
Network Segmentation
Secure and Private data Servers

Get More Success for Less

Learn how we help our clients grow their business through phone channel marketing

Inbound and Outbound Phone Channel Marketing that Drive Performance and an Exceptional Customer Experience