Nos services

Solutions de centre d’appels

Fort de 30 ans d’expérience dans le domaine, nous sommes des experts de la vente, du service à la clientèle et du soutien technique.

Service de stratégie numérique

Nous pouvons vous aider à dissiper l’écran de fumée et à déterminer virtuellement les meilleurs canaux pour le marché visé.

Mercatique d’affinité

Bonifiez votre clientèle de base, rehaussez la fidélité des clients et augmentez les recettes pour votre entreprise grâce à nos produits à valeur ajoutée.

Industry Experience

Our state of the art contact centers are an effective way to engage with customers, close sales and enhance brand experience.

B2B and B2C

Telecom and Wireless Services

Financial Services

Home, Car, Travel and Personal Insurance

Automotive Services

Soft Collections and ID Verification Campaigns

Fundraising and Non-Profit Associations

Magazines and Print

Outbound Calling

Outbound Calling, whether B2B or B2C, is an effective way to connect directly with your customers and develop relationships that create positive experiences. Our expertise allows us to reach potential prospects and turn them into customers. We enhance the cumulative customer journey that occurs across different touch points and channels.

We can facilitate and improve:

  • Cost per Acquisition
  • Improve Conversion Rates
  • Customer Retention
  • Lead Generation & Qualification
  • 100% Script Adherence & Compliance

Inbound Calling

Let us help you differentiate yourself in the marketplace by delivering an excellent customer experience through the utilization of our VAS inbound customer care capability. With our customized solutions, you can turn inbound marketing calls into sales opportunities or resolve customer issues.

We can facilitate and increase:

  • Customer satisfaction
  • Customer loyalty
  • Enhance Customer Experience
  • Upselling and Cross Selling
  • 100% Script Adherence & Compliance

PCI

PCI compliance requires us to have a very clear understanding of our business needs and processes related to the storage, processing and transmission of cardholder data. CanadaDirect pro-actively invests every year in IT resources, applications, and tools to enhance the safety of our clients’ data.

  • PCI Certified – Level 1
  • Integrated Security Practices
  • Electronic Data Encryption
  • Network Segmentation
  • Secure and Private data Servers

Obtenir plus de ventes pour moins

Découvrez comment nous aidons nos clients à développer leurs entreprises avec nos solutions marketing.

Demandez une consultation

Certains de nos clients

Nous avons eu l’occasion de travailler avec des clients incroyables. En voici quelques-uns avec lesquels nous avons eu la chance de travailler:

years of experience
pci
GTACC