Contact Center
Get Results
We take a highly customized approach to communicating with both customers and prospects. When you partner with our Contact Center Solutions, you can trust we understand your brand, its value and do everything possible to enhance its perception.
We have the ability to turn contacts into sales by creating one-on-one connections, regardless of the product or service. We deliver results, a positive brand experience, and spectacular customer service.
Contact Center Solutions are a excellent way to reach, sell, and engage with customers. We have been successfully driving inbound and outbound marketing and sales campaigns for a variety of industries in Canada and the United States in English, French and Spanish.
Our multiple contact center locations (Barrie, ON – Montreal, QC – Cebu, Philippines) ensure the quality of service, uptime, and reach. We have over 600 qualified and diverse representatives trained to sell and offer customer service in a polite and professional manner.
Contact Center Snapshot
Over 600 qualified and trained customer service and sales representatives Established and experienced management team Multiple Locations across United States & Canada for redundancy and reach English, French & Spanish speaking representatives Adherence to CRTC and TCPA rules and regulations PCI Compliant - Level 1Industry Experience
Our state of the art contact centers are an effective way to engage with customers, close sales and enhance brand experience.
B2B and B2C
Telecom and Wireless Services
Financial Services
Home, Car, Travel and Personal Insurance
Automotive Services
Soft Collections and ID Verification Campaigns
Fundraising and Non-Profit Associations
Magazines and Print
Outbound & Inbound Contact Center solutions can play an integral part of your overall strategy and help achieve corporate objectives. The fundamental focus of our center solutions are based on customization, full transparency and client satisfaction. We want our clients to feel comfortable and confident in our ability to execute on their behalf.
Want to Expand your Customer Base?
At CanadaDirect we customize all our contact center programs to achieve client objects. By doing so, our team has successfully established many long term relationships. We engage with sophisticated contact center technologies, management expertise, and our people, to deliver the desired outcome.
Why choose us ...
Client Focused
Adaptable and Flexible
Results Oriented
Security (PCI)
In-depth Reporting/Analytics
