Contact Center Services

Outbound Calling

Outbound Calling, whether B2B or B2C, is an effective way to connect directly with your customers and develop relationships that create positive experiences. Our expertise allows us to reach potential prospects and turn them into customers.

We enhance the cumulative customer journey that occurs across different touch points and channels.

  • Customer Acquisition
  • Customer Activation and Reactivation
  • Customer Retention
  • Welcome Calling and Callbacks
  • Lead Generation and Appointment Setting
  • Fundraising and Surveys
  • Soft Collections
  • Account Management Call Types

The Perfect Call Every Time…

Inbound Calling

Let us help you differentiate yourself in the marketplace by delivering an excellent customer experience through the utilization of our VAS inbound customer care capability. With our customized solutions, you can turn inbound marketing calls into sales opportunities or resolve customer issues.

We can facilitate and increase:

  • Customer satisfaction
  • Customer loyalty
  • Enhance Customer Experience
  • Upselling and Cross Selling
  • 100% Script Adherence & Compliance

List Development and Sourcing

  • List Sourcing
  • Maintain and Modify Lists
  • Data Analysis and Processing
  • CANSPAM and CASTL Adherence

We also help businesses create more revenue
with our sister company.