Contact Center Services

Outbound Calling

Outbound Calling, whether B2B or B2C, is an effective way to connect directly with your customers and develop relationships that create positive experiences. Our expertise allows us to reach potential prospects and turn them into customers.

We enhance the cumulative customer journey that occurs across different touch points and channels.

  • Customer Acquisition
  • Customer Activation and Reactivation
  • Customer Retention
  • Welcome Calling and Callbacks
  • Lead Generation and Appointment Setting
  • Fundraising and Surveys

Inbound Calling

Let us help you differentiate yourself in the marketplace by delivering an excellent customer experience through our inbound contact center. With our customized solutions you can turn inbound marketing calls into sales opportunities or resolve customer issues.

We can facilitate and increase

  • Customer satisfaction
  • Customer loyalty
  • Upselling and Cross Selling

Even in today’s hyperconnected world, customers still prefer live assistance when dealing with an issue.

  • Account, Card Activations
  • Billing and Payment Inquiries
  • Product information
  • Inbound Sales and Orders
  • Account and Profile Management
  • Customer Resolution
  • Technical Support
  • Escalation handling

List Development and Sourcing

  • Lists Sourcing
  • Maintain and Modify Lists
  • Data Analysis and Processing
  • CANSPAM and CASTL Adherence

Other Services:

Lead generation techniques from our digital team, supported with contact center solutions have the ability to increase your sales conversion rate and lower your cost of acquisition.

Today customers want to reach you in various ways including, email, Web Chat, and SMS. We offer this flexibility so you can adapt to how customers want to contact you and meet their expectations.

  • Web to Call
  • Web Chat
  • Email Management
  • Social Media
  • IVR

Back Office

Behind the scenes is just as important as what goes on, on the floor!
We offer a range of back office services that are necessary for many businesses. Let us focus on the on the background work so you can focus on your core business.

  • Account Servicing
  • Sales Verification
  • Case Registration
  • Data Entry
  • Help Desk
  • Fulfillment
  • Customer Care
  • Reservations and Scheduling
  • Data Analytics