Contact Center

Get Results

We take a highly customized approach to communicating with both customers and prospects. When you partner with our Contact Center Solutions, you can trust we understand your brand, its value and do everything possible to enhance its perception.

women-contact-centerWe have the ability to turn contacts into sales by creating one-on-one connections, regardless of the product or service. We deliver results, a positive brand experience, and spectacular customer service.

Contact Center Solutions are a great way to reach, sell, and engage with customers. We have been successfully driving inbound and outbound marketing and sales campaigns for a variety of industries in Canada and the United States in English, French and Spanish.

Our multiple contact center locations (Montreal, Barrie, Cornwall and Miami) ensure quality of service, uptime and reach. We have over 600 qualified and diverse representatives trained to sell and offer customer service in a polite and professional manner.

Contact Center Snapshot

Over 600 qualified and trained customer service and sales representatives

Established and experienced management team

Multiple Locations across United States & Canada for redundancy and reach

English, French & Spanish speaking representatives

Adherence to CRTC and TCPA rules and regulations

PCI Compliant - Level 1

Industry Experience

Our state of the art contact centers are an effective way to engage with customers, close sales and enhance brand experience.

B2B and B2C

Telecom and Wireless Services

Financial Services

Home, Car, Travel and Personal Insurance

Automotive Services

Political Campaings

Fundraising and Non-Profit Associations

Magazines and Print

Outbound & Inbound Contact Center solutions can play an integral part of your overall strategy and help achieve corporate objectives. The fundamental focus of our center solutions are based on customization, full transparency and client satisfaction. We want our clients to feel comfortable and confident in our ability to execute on their behalf.

Want to Expand your Customer Base?

At CanadaDirect we customize all our contact center programs to achieve client objects. By doing so, our team has successfully established many long term relationships. We engage with sophisticated contact center technologies, management expertise, and our people, to deliver the desired outcome.

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Why choose us ...

Client Focused

Adaptable and Flexible

Results Oriented

Security (PCI)

In-depth Reporting/Analytics

Industry Know-How and Knowledge

As a contact center with multiple locations we juggle many tasks at once, from technology to data encryption, training, reporting, outgoing calls, incoming calls etc.

Call Center Services

Outbound Calling

Email

Inbound Calling

Social Media

B2C and B2B Programs

IVR Casting

Up-Selling and Cross Selling

List Development and Sourcing

Customer Service

Special Announcements

Web-to-Chat

Acquisition and Sales

Back Office

Have Us Craft Your Call Center Strategy

Request an Expert Consultation

Request a Consultation or Call us today 1-855-422-0384