Contact Centre

Our Customer Contact Centre creates and nurtures the connections that build your business – without you having to invest in and maintain a costly infrastructure.

Break Free From the Paper People Chain Marketing Mentality

With almost two decades of industry experience, CanadaDirect is the umbrella company of Equinox, BRI and the newly founded US, Florida based call centre INVICTO. All three are direct to consumer or B2B telecommunication leaders in Sales, Customer Care and Technical Support. Our technologically advanced and PCI compliant call centers specialize in both Inbound and Outbound solutions for many of Canada’s largest and well-known corporations.

Unparalleled when it comes to Client Customization, we are experts at helping businesses break free from the standardized cookie cutter marketing mold. We work with you to tailor the customer experience and offer personal, one-on-one interactions that drive results.

Partnering for Success – Your Goals Become Ours

As extensions of your sales force, our staff undergoes extensive classroom and simulated training exercises to ensure accordance with your business standards and a consistent representation of your corporate brand.

Outbound solutions include lead generation, sales call lifecycles, customer loyalty and retention campaigns, database management, market surveys and fundraising. Simultaneously, our skilled Inbound team focuses on customer care, support and account management services.

In today’s competitive market, focusing on single sale solutions no longer cut it. Collaborate with us to vastly improve the way you communicate and solidify your long-term customer relationships.